91% Signal Accuracy
€125K+ Revenue opportunity per RM
40% Reduction in Compliance Workload
EU Sovereign Cloud
GDPR-Native by Design
European-Built
The core challenge
RELATIONSHIP HEALTH
The Client You Think You Know
Your RMs know their top 20 clients. Below that, knowledge degrades fast — scattered across inboxes, meeting notes, and memory that walks out the door when an RM leaves. Luscent builds a Health Score for every relationship in your book, updated daily from communications your team already produces.
Which relationships are healthy versus which ones just haven't complained yet
Generational depth — do you know the children, or only the patriarch?
Engagement drift detected before it shows up in AUM outflows
Relationships that are only one RM deep — concentration risk you cannot currently see
CHURN PREVENTION
The Warning That Was Already There
Three months before a client leaves, the signal is already in your communications. A shorter reply. A declined meeting. A question about fees that was answered but never followed up. Luscent surfaces these patterns as confidence-scored Signals — with the exact communication that triggered the alert, so your RM walks in knowing what happened, not guessing.
Sentiment shifts tracked over time, not just point-in-time
Life events embedded in meeting notes — inheritance, business sales, next-generation coming of age
Consolidation risk: the first signal appears in communications, not in the portfolio
KYC refresh and suitability review proximity, surfaced before your team has to chase it
Opportunity discovery
The Revenue Already in Your Book
How many client conversations last year mentioned a liquidity event, a succession, an inheritance, a tax concern? Luscent tracks every one — quantifies the opportunity, scores it by confidence and urgency, and surfaces it at the top of the RM's call list. Not the client spoken to most recently. The client most likely to grow today.
Cross-sell triggers scored by estimated value and signal confidence
Wallet share gaps identified from portfolio context and conversation patterns
Next-generation events: when the children start appearing in conversations, the relationship is at an inflection point
Opportunities ranked by RM capacity — highest-value signals first
Compliance & risk
The Record That Closes Itself
Your RMs are already having the right conversations. The problem is proving it. Every time an RM acts on a Signal, Luscent generates a timestamped, suitability-structured record tied to the source communication. Your compliance team gets an audit trail that shows what actually happened — not what the RM remembered to type into the CRM.
Immutable audit trail for every Signal and RM action, linked to source communication
Suitability documentation structured for MiFID III review
DORA-compliant access logs and data lineage records, exportable on demand
Examination-ready package: source communication, Signal triggered, RM action, outcome — all linked, all timestamped
How it works
From First Connection
to Full Intelligence
STEP 1 — DAY ONE
Connect in Hours, Not Months
Your IT team connects Luscent to your M365 tenant in a single session. Your encryption keys stay with you. No data migration, no CRM replacement, no retraining. By end of day, Luscent has read years of client communications and begun building Health Scores across your entire book.
What it touches: M365 read access, scoped to client-facing communications. Your keys. Your infrastructure. Zero international data transfers.
STEP 2 — WEEK ONE
The First Time You See Your Book Clearly
Your managing partner opens the dashboard. The family your senior RM describes as "fine" has a Health Score of 34 and no substantive engagement in 73 days. The family office whose AUM has been flat for two years has three unactioned Signals about a succession discussion buried in their last four meeting notes.
This is your data. Your clients. Scored overnight from communications your team already produced.
STEP 3 — THE FIRST SIGNAL ACTED ON
Your RM Makes the Call. Luscent Closes the Record.
A Signal surfaces: a client mentioned a business liquidity event six weeks ago. No one followed up. Confidence: 91%. Estimated opportunity: €800K. The RM reviews the source note, makes the call, logs the outcome. Luscent generates the audit record automatically — timestamped, suitability-structured, linked to the original communication.
The compliance officer's question — "how did you know to call?" — now has a documented answer.
Step 4
Intelligence Compounds. Administration Disappears.
By month one, your compliance trail is building from every interaction, your managing partner has a live view of the full book, and your RMs are spending their time on the clients Luscent identified as highest priority — not the ones they happened to think of first.
The firms that deploy this first will have five years of structured relationship intelligence before their competitors finish their RFPs.
Developer preview
API-First Architecture for European Wealth Intelligence
Early access to our developer toolkit. Built for European financial services with compliance and security at the core.
Integrate Everything, Replace Nothing
Our API-first architecture is designed to enhance your existing ecosystem, not replace it. Luscent connects to your M365, CRM, and core banking platforms as an intelligence layer — surfacing signals your team acts on, while your data stays under your control, in the EU, at all times.
LUSCENT in your context
Tailored Intelligence for Every European Wealth Management Model
Private Banks
Equip your relationship management team with intelligence that surfaces client signals, supports suitability documentation, and keeps your compliance teams in control; built for DORA, MiFID III, and GDPR from day one.
Multi-Family Offices
Navigate complex family dynamics, succession, and governance with unparalleled discretion. Luscent surfaces the signals buried in your client communications — without ever removing control from your team.
External Asset Managers
Operate independently with the compliance intelligence of a full-service institution. Luscent gives EAMs enterprise-grade client signal detection, MiFID III suitability support, and DORA-ready audit trails — without the overhead of building it yourself.
Independent Financial Advisors
Scale your advisory practice with relationship intelligence that identifies growth opportunities and supports your compliance obligations — so you spend less time on documentation and more time with clients.
Enterprise-Grade Security
Meets EU Data Sovereignty
100% European data processing with zero international transfers.
Q4 26
ISO 27001
CIRCULAR 22/806 ALIGNED
Primary data center
Paris, FR
Backup data center
Warsaw, PL
The process
From Signed Agreement to Full Intelligence in 4 Weeks
Week 1
Security review, DORA Art. 30 contractual alignment, and M365 access scoping with your IT and compliance teams.
Week 2
M365 integration configured and tested.
Encryption key ownership confirmed.
Week 3
Historical communications indexed. Health Scores populated across your full client book. Signal feed begins surfacing.
Week 4
Your team goes live. Signals reviewed, first
actions taken, audit trail building automatically.
