The firm had the information.Nobody could read it in time.
I spent the first part of my career as a strategy consultant at Strategy& (PwC) in Luxembourg, advising private banks and family offices. Then I moved to the other side of the table and led the high-net-worth and affluent client business at Swissquote Bank Europe.
On both sides I saw the same thing. The moment that mattered for a Client was rarely a surprise. It was in an email, a meeting note, a remark at the end of a call: a business being sold, a move to another country. The firm had the information. Nobody could read all of it in time, so the right conversation happened late, and the suitability file was written afterwards.
Luscent is the tool I wanted at the bank. It reads the communications a firm already has, shows every Relationship Manager the next right conversation, and generates the suitability evidence as the work happens. The Relationship Manager still decides. We make sure they decide in time.
Armin PriorCo-founder and CEO
Three rules we build by
The Relationship Manager decides.
Luscent reads, scores and drafts. Nothing is sent to a Client and no suitability decision is made until a person confirms it.
We say what is live.
Every decision leaves a record your compliance team can check, and every feature carries its status: live, in build or on the roadmap.
See what is live todayYour data stays in Europe.
Client data is stored and processed in the European Union. Sub-processors and controls are documented, not summarised.
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