Luscent Help Center · Product version 1.4

Everything Luscent shows you,
explained and proven.

Guides for Relationship Managers, compliance teams and administrators. Written against the shipped product, one task per page.

Shipped surface onlyExamples use a fictional clientUpdated 2 October 2026
[01] Start by roleFig. 01 · Three ways into one record

I am a Relationship Manager

Read your Signals, see why a Health Score moved, and take the next right conversation to the client.

Start with the RM guide →

I work in compliance

Follow how a rule becomes evidence, read the audit trail, and export the suitability record for a review.

Guide in writing

I administer Luscent

Connect Microsoft 365 and Salesforce, onboard Relationship Managers, and set retention and access.

Guide in writing
[02] Browse by product areaMirrors the app, one card per page

Getting started

Your first week with Luscent: sign in, your book, your first Signal.

In writing

Dashboard

The book ranked by what needs attention today.

In writing

Clients

Find, filter and open any client in your book.

In writing

Signals

What changed, why it matters, and what to do next.

Read the guide

Client Detail

One client, seven tabs. Each tab has its own guide.

MonitorDetectExecuteConnectAllocateComplianceDocuments
In writing

Health Score

The 0 to 100 reading, what moves it, and how to read a change.

In writing

Integrations

Microsoft 365 and Salesforce: connect, sync, and what is never written back.

In writing

Onboarding and Settings

Users, roles, appearance, retention.

In writing

Security and data

Where data lives, how AI is used, and how to answer your own auditors.

In writing

Glossary

Signal, Health Score, Task, Pattern, and every term Luscent uses, defined once.

In writing

Changelog

What shipped, by version and date.

Open the changelog
[03] How a Signal becomes evidenceFig. 02 · Same diagram on every Signals page
The record
M365 · Mail
M365 · Calendar
M365 · Teams
Salesforce · Records
The reading
Language modelsOpen-weight, served in the EU. Reads what changed for the relationship.
Rules engineDeterministic. A rule either fired or it did not, and you can read which.
The evidence
SignalWhat changed, with its priority and confidence or rule reference
Next right conversationRouted to the Relationship Manager
Audit trailWritten as work happens, with name and time